Personalization Product Manager - Machine Learning Platform - Vice President

You care about how fast good models reach customers, and you know most of that time is lost after the science is done. Join us to make getting a model to production fast, repeatable, and safe.

As a Vice President within the Personalization & Customer Insights (Intelligence) team, you help shape the vision for our modeling platform and own the roadmap for key parts of it. You are the voice of the modeler, the data scientists and ML engineers who build on the platform. You work with platform leadership and engineering to set direction, and you drive execution across Data Science, ML Engineering, Cloud and Infrastructure, Model Governance, and the product teams that depend on the models you serve. You are accountable for what your areas ship, on time and at quality.

The platform serves models three ways: batch serving on a schedule, real-time serving in the moment a customer acts, and language model hosting for the small and large language models behind AI-written messages and assistants. Each comes with the reporting that makes it a product, not just infrastructure: performance, monitoring, explainability, cost and usage, service health, and the evidence model governance needs.

The goal is speed to market. Today, getting a model into production is too often a custom project. This role helps make it the default path, so a trained model is served, monitored, and ready to test in days, not months.

Job responsibilities

• Help shape the platform strategy and own the roadmap for your areas of the model development lifecycle (MDLC), from deployment and serving to monitoring and governance.
• Cut time to market: shorten the time from trained model to production and grow the share of models that go live without custom infrastructure work.
• Own the roadmap for the serving paths in your scope (batch, real-time, and language model hosting), including the response time, uptime, and cost each one commits to.
• Help make going live self-serve: one path to train, deploy, serve, and A/B test, with no ticket to another team, including for teams outside personalization.
• Own the reporting that ships with your areas: performance, monitoring and drift, explainability, cost and usage, and service health, built for model owners, product stakeholders, and model governance.
• For hosted language models, define what teams get out of the box: routing between self-hosted and external models, evaluation, tracing, guardrails, and cost reporting.
• Prioritize against real constraints, balancing new capabilities with reliability, controls, regulatory needs, and technical debt.
• Be accountable for delivery: your roadmap shipping to production, on time and at quality.
• Partner with engineering on architecture and build-versus-buy decisions, staying close enough to the detail to pressure-test them.
• Partner with Risk, Model Governance, and Compliance to build governance into the platform, automated where possible and trusted by reviewers.
• Define and track KPIs for your areas (time to production, adoption, reliability, cost per inference, modeler satisfaction) and contribute to the business case for platform investment.

Required qualifications, capabilities, and skills

• 5+ years of product management experience or equivalent, including owning the roadmap for a technical or platform product.
• Proven success delivering ML platform or MLOps products to production, in close partnership with ML Engineering, Data Science, and infrastructure teams.
• Strong working knowledge of how models run in production: batch and real-time inference, deployment and versioning, monitoring and drift, and the latency, throughput, and cost tradeoffs of serving.
• Experience with language models in production: hosting or serving small or large language models, routing, evaluation, and managing cost and response time per call.
• A track record of measurably shortening the time it takes to get models or software into production (for example, through self-serve tooling, standard deployment paths, or automation).
• Experience treating internal users as customers: user research, adoption metrics, documentation, and support that make a platform something teams choose to use.
• Hands-on data fluency: able to explore and query data yourself (SQL/Python, or AI-assisted tools such as GitHub Copilot or Claude) to frame problems, check platform and model metrics, and move quickly. This role does not lead from a distance; familiarity with these tools is expected.
• Accountable for delivery, not just direction: a track record of owning a product through to production and prioritizing under real constraints, balancing new work against operational stability, reliability, controls/regulatory needs, and technical debt.
• Comfort with ambiguity: stepping into a platform that is still being built and helping decide what to standardize first.
• Proven ability to drive execution across a highly matrixed organization; excellent stakeholder management and clear, structured written and verbal communication, including explaining technical tradeoffs to non-technical leaders.

Preferred qualifications, capabilities, and skills

• Experience building model monitoring, explainability, or observability products, including reporting for model risk management in a regulated industry.
• Familiarity with common ML platform tooling (e.g., Databricks, MLflow, Ray, Kubernetes, AWS) and with GPU capacity planning.
• Experience automating governance and documentation steps in the model lifecycle, including with AI agents.
• Experience leading and developing product managers.
• BS or MS in Computer Science, Engineering, Data Science, or a comparable field.
• Familiarity with responsible AI, privacy, and fairness considerations for models and language models in financial services.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.