Forward Deployed Product Manager

About the Role

Join an AI company serving regulated industries to own the customer lifecycle for AI voice agents, from deployment through expansion. You will connect customer needs with product development, helping deliver high-performing agents and establish the practices for a growing function.

What You'll Do

• Manage customer relationships end to end, learning their business needs, scoping deployments, and driving agent optimization and expansion.
• Present agent value and return on investment to customer decision-makers, using data to demonstrate business impact.
• Investigate agent behavior, debug individual calls, customize conversation flows, and address compliance requirements.
• Partner with product teams to turn customer feedback and unmet needs into product capabilities.
• Develop playbooks and operating standards for the forward deployed product function.

What We're Looking For

• Five or more years of product management experience, including substantial customer-facing work, ideally at a startup.
• Experience in product management, solutions engineering, consulting, computer science, or data science, combined with direct client or customer engagement.
• Strong product judgment, technical depth, and the ability to understand product concepts and perform basic debugging.
• Comfort working in an ambiguous, fast-moving environment with end-to-end ownership.
• Data analysis skills and the ability to interpret metrics, explain ROI, and draw actionable conclusions.
• Familiarity with AI workflow tools such as Cursor, Claude Code, or ChatGPT, and with SQL.
• B2B SaaS or regulated industry experience, such as lending, financial services, or healthcare, is relevant.

Compensation & Benefits

Base salary: $150,000 to $250,000 annually. Visa sponsorship is available.

Location

On-site in San Francisco, California. The role requires working from the office four days per week, with Wednesdays remote.