Sr. Digitally Enabled Operations Product Manager

About Us

CenExel Clinical Research, Inc. ("CenExel") is a leading nationwide clinical research site and patient network serving the life sciences industry. Leading in CNS and early phase studies, our 18 science-led Centers of Excellence deliver the right patients, at the right time, in the right place. Recently acquired by BayPine Capital Partners, our research sites provide unparalleled medical and scientific support in the design and execution of clinical trials. Our world-class PIs, advanced patient engagement strategies, premium data analytics, and integrated operations optimize every step of the clinical trial process.

Along with an exceptional work environment that promotes teamwork, positive leadership, and optimal work-life balance, CenExel Clinical Research also provides highly competitive compensation and a generous benefits package to full time employees after 30 days of employment including Health Insurance, Dental, Vision, LTD, STD, Life Ins, and 401k.

Job Summary

The Sr. Digitally Enabled Operations Product Manager will lead the capabilities that help our research sites operate efficiently and consistently. This leader will shape PulseOps into a compelling operating platform for the business, fully integrated with patient recruitment and designed around the needs of site teams.

Essential Responsibilities and Duties

• Build trusted partnerships with site and Operations leaders, ensuring stakeholders feel heard and view PulseOps as a shared effort.
• Translate requests into underlying business and user needs, prioritize effectively, and clearly explain product decisions and tradeoffs.
• Determine where workflows should be standardized, where configuration creates meaningful differentiation, and how site-specific needs can become reusable capabilities.
• Ensure data and workflows transition seamlessly from patient recruitment into site operations.
• Partner with Operations on capability-gap assessments, site readiness, validation, rollout, adoption, and business outcomes.
• Increase demand for PulseOps by making it materially better than existing systems and workarounds and demonstrating measurable value to site teams.
• Own the roadmap across workflows, packaged systems, integrations, data, automation, and AI.
• Help develop PulseOps into a differentiated business asset that strengthens CenExel as an integrated research network through common processes, platforms, and data.

Supports and ensures strictest adherence to best practices, FDA Code of Federal Regulations, ICH (International Conference on Harmonization), GCP (Good Clinical Practices), CenExel standard operating procedures, site working Practices, protocol, and company guidelines and policies.

Assumes other duties and responsibilities as assigned. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.

Education/Experience/Skills

• Bachelor’s degree in business, operations, information systems, engineering, healthcare administration, or a related field—or an equivalent combination of education and relevant experience.
• Product leadership experience in workflow-intensive or operationally complex environments.
• Strong ability to build trust, influence decisions, and balance enterprise priorities with site-level needs.
• Demonstrated experience translating operational challenges into scalable product capabilities.
• Experience leading cross-functional initiatives involving technology, operations, integrations, data, and organizational change.
• Sound judgment, clear communication, and the confidence to challenge requests constructively.
• Experience may come from healthcare, manufacturing, laboratory operations, logistics, workforce management, capacity or scheduling platforms, enterprise workflow or ERP products, or other operational environments. Lean, Six Sigma, or continuous-improvement experience is helpful but not required.

Working Conditions

1. Indoor, Office environment.
2. Essential physical requirements include sitting, typing, standing, and walking.
3. Lightly active position, occasional lifting of up to 20 pounds.
4. Reporting to work, as scheduled, is essential.
5. Remote or Hybrid work arrangement.
6. Occassional travel.

CenExel Clinical Research is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or status.