BUSINESS DEVELOPMENT REPRESENTATIVE

The Business Development Representative supports the strategic growth of Nat‑Su Behavioral Health Services and other services by building awareness, brand recognition, and raising the company profile in the industry. Their goal is to secure working partnerships with community organizations, correctional system representatives, businesses and other referral sources. This role conducts activities including market research, building relationships with community partners, and raising awareness of available services through outreach, presentations and event participation to identify and recruit potential clients for RTC and other Nat‑Su programs and meet department KPIs, strategic business targets and company goals.

Working collaboratively with Admissions, Clinical Leadership, and Marketing teams, the Business Development Representative ensures consistent communication, accurate documentation, and culturally responsive engagement throughout service areas by fostering trust, collaboration, and long‑term partnerships within service communities.

Job Duties and Responsibilities

Market Research and Analysis

• Conduct market research to identify trends, referral sources, and opportunities for client recruitment within assigned territories.
• Analyze community needs, institutional partnerships, and local dynamics to inform outreach strategies.
• Maintain up‑to‑date knowledge of behavioral health resources, detox facilities, courts, probation departments, and community organizations.

Outreach & Relationship Building

• Develop and maintain relationships with community partners, healthcare institutions, social service agencies, and organizations supporting potential clients.
• Conduct outreach visits, presentations, and meetings to promote Nat‑Su services.
• Build referral pathways with detox facilities, hospitals, probation officers, case managers, and other stakeholders.

Client Recruitment & Engagement

• Identify and recruit potential clients for RTC and other Nat‑Su programs.
• Provide information about available services, program expectations, and referral processes.
• Support prospective clients and referral partners with timely communication and follow‑up.
• Meet or exceed key performance indicator (KPI) requirements, strategic business targets and company goals.

Travel, Events & Brand Promotion

• Arrange travel and attend conferences, community events, outreach activities, and partner meetings.
• Represent Nat‑Su Behavioral Health professionally and consistently across all outreach settings.
• Support culturally appropriate messaging and materials in collaboration with Marketing.

Documentation & Reporting

• Document outreach activities, partner interactions, and recruitment efforts using organizational CRM systems.
• Maintain accurate contact records, communication logs, and territory reports.
• Track outreach metrics and provide updates to leadership as requested.

Team Collaboration & Training Support

• Collaborate with Admissions, Business Development team and others as needed to coordinate recruitment efforts.
• Support training and onboarding of new team members by sharing territory knowledge, best practices, and outreach strategies.
• Participate in team meetings, planning sessions, and continuous improvement initiatives.

Education and Experience

Required Education and Experience

• Experience in outreach, sales, community engagement, business development, or behavioral health preferred.
• Experience working with diverse communities and service providers.
• Valid driver’s license and ability to travel regularly.

Preferred Qualification

• Experience in behavioral health, substance use treatment, or social services.
• Knowledge of community resources, referral systems, and recovery support networks.

Skills, Knowledge, and Abilities

Required Skills and Abilities

• Prolonged periods of travel, driving, and community engagement.
• Ability to lift up to 15 pounds for event materials.
• Ability to sit, stand, and walk for extended periods during outreach activities.

Work Schedule

Regular Schedule: Monday – Friday 40/hrs. per week

Availability: Due to business needs, weekend and evenings events may be possible.

Physical Requirements

To comply with the Rehabilitation Act of 1973’s essential physical, mental, and environmental requirements, employees must be able to successfully perform all functions of their job with minimal supervision.

Benefits

• 401(k)Company Paid
• 401 (k) Matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Tuition Reimbursement
• Paid Time Off
• Accidental Insurance
• Critical Illness Insurance
• 14 Paid Holidays

This position is subject to Native American/Alaskan Native preference. Indian Preference applies in accordance with P.L. and other applicable laws. Applicants claiming Indian Preference must submit documentation of enrollment in a federally recognized tribe.