Key Account Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION

Key Account Manager – Bedsonline / The Luxurist

Location: Ontario or Quebec, Canada

Function: Sales | Bedsonline / The Luxurist

Territory: Eastern Canada

Job Summary

We are seeking a commercially driven and relationship-focused Key Account Manager to represent Bedsonline and The Luxurist across the North American travel agency market.

In this role, you will be responsible for managing and growing a portfolio of retail travel agency partners, driving sales performance, increasing Total Transaction Value (TTV), margin, and room nights, while identifying new business opportunities. You will serve as a trusted advisor to your accounts, leveraging market insights and commercial expertise to strengthen client relationships, maximize revenue opportunities, and support long-term business growth.

The ideal candidate combines strong account management skills, a passion for the travel industry, a data-driven mindset, and the ability to influence partners and stakeholders in a fast-paced commercial environment.

Job Responsibilities

Account Management & Business Growth

• Manage and develop a portfolio of retail travel agency partners across Eastern Canada.
• Identify opportunities to increase TTV, revenue, room nights, and overall profitability within assigned accounts.
• Build long-term relationships with key decision-makers and stakeholders within travel agency partners.
• Maintain high levels of customer engagement and satisfaction while achieving commercial targets.
• Proactively identify and prevent account attrition by monitoring client performance and engagement.

Business Development & Client Acquisition

• Drive new client acquisition activities within the assigned territory.
• Identify business gaps, untapped opportunities, and new market potential.
• Promote Bedsonline, The Luxurist, and the wider HBX Group portfolio to expand customer adoption.
• Support the introduction of new destinations, products, and solutions to existing and prospective partners.

Commercial Strategy & Performance Management

• Analyze client performance and productivity to identify growth opportunities.
• Negotiate, implement, and monitor commercial agreements with travel agency partners.
• Develop account growth plans and execute strategies to exceed sales objectives.
• Use performance metrics and KPIs to assess success and optimize commercial outcomes.

Stakeholder Collaboration

• Collaborate closely with Account Directors, Sales Executives, and internal teams to align commercial strategies.
• Partner with cross-functional departments to deliver value-added solutions to customers.
• Share market intelligence, customer insights, and competitive information to support business decisions.

Travel & Market Presence

• Conduct regular face-to-face meetings with travel agents within the assigned region.
• Represent HBX Group, Bedsonline, and The Luxurist at industry events, trade shows, and customer meetings.
• Travel regularly throughout the territory to strengthen customer relationships and identify growth opportunities.

Required Skills

• Strong account management and relationship-building capabilities.
• Excellent sales, negotiation, and influencing skills.
• Strong commercial acumen with a focus on revenue growth and profitability.
• Ability to identify and convert new business opportunities.
• Excellent presentation and communication skills.
• Strong analytical and problem-solving abilities.
• Customer-centric mindset with a consultative sales approach.
• Self-motivated and results-oriented personality.
• Ability to work independently while collaborating effectively across teams.
• Strong organizational and territory management skills.

Required Tech Skills

• Experience working with CRM platforms, preferably Salesforce.
• Ability to analyze sales performance data and business KPIs.
• Experience using reporting and analytics tools.
• Knowledge of Tableau is advantageous.
• Understanding of API integrations and technology-based commercial solutions is highly desirable.
• Proficiency in Microsoft Office tools, particularly Excel and PowerPoint.

Qualifications & Experience

• Minimum 3 years of experience in Account Management, Business Development, Sales, or Commercial roles within the travel industry.
• Experience managing retail travel agency portfolios within the Eastern Canada market.
• Strong understanding of travel trade networks, including travel agencies and tour operators.
• Experience driving business growth through client acquisition and account development.
• Experience working within a fast-paced and target-driven sales environment.
• Professional fluency in French is required due to regular interaction with French-speaking travel agency partners across the assigned territory.
• Professional English communication skills.
• Additional languages are considered an advantage.
• Valid driver's license and reliable transportation required due to frequent customer visits throughout the assigned territory.
• Valid passport required.
• Must be legally authorized to work in Canada.
• Candidates based in Quebec or Ontario will be preferred.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.