Administrative Assistant (12 Month Contract)

Temporary Full Time

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The Disability Management Services Office (DMSO) is seeking a highly organised and customer-focused Administrative Assistant (12 Month Contract). A primary responsibility of this position is managing incoming calls through the department’s toll-free line, providing callers with professional and timely assistance, and directing inquiries to the appropriate team or resource.

In addition to telephone support, the successful candidate will provide administrative support including invoice processing, mail and correspondence, maintaining client information, and document and records management.

What you will do

• Manage incoming calls received through the department’s toll-free reception line as a primary responsibility
• Provide professional, courteous and timely service to employees, clients, service providers and other callers
• Respond to general inquiries and help direct callers to the appropriate team, contact or resource
• Gather relevant information from callers to support appropriate routing and follow-up
• Manage multiple inquiries and priorities while maintaining a high standard of customer service
• Process invoices and enter invoice information for payment
• Open, sort and prepare incoming mail
• Scan and upload mail into the document imaging system and create tasks for team members to review and action
• Prepare and mail correspondence to employees, clients and service providers
• Maintain employee and client information in Canada Life systems, including updating contact and banking information
• Investigate returned mail and resend correspondence as appropriate
• Manage the distribution of files requested from the Records Centre
• Provide additional administrative support as required

What you will bring

• Completion of high school or equivalent
• Demonstrated experience providing customer service or telephone/reception support
• Strong verbal communication skills and confidence handling a variety of caller inquiries
• Excellent customer service skills, with the ability to remain professional, patient and courteous
• Strong listening and problem-solving skills with the ability to determine where inquiries should be directed
• Ability to manage a steady flow of incoming calls while balancing administrative responsibilities
• Strong keyboarding skills (50 wpm) and accurate data-entry skills
• Proficiency with Outlook, Word and Excel
• Well-developed organizational, time-management and prioritisation skills
• Ability to work effectively both independently and as part of a team
• Strong attention to detail and accuracy
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

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The base salary for this position is between $38,700 - $52,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

• Financial Security: Company-matching pension plan, share ownership program and additional investment options.

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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