Business Analyst- Onsite Role (Baytown, TX)

Role:

Role: The Business Analyst serves as a liaison between business units, the Programming Team, Enterprise Service Delivery, and project stakeholders to ensure business needs are clearly understood, documented, scoped, and translated into actionable technical requirements. This position develops and maintains a strong understanding of both frontline and support department processes and uses that operational knowledge to identify business requirements, process impacts, dependencies, exceptions, risks, and opportunities for improvement. The Business Analyst actively participates in project discovery, planning, and development meetings, asking detailed questions and facilitating discussions to ensure the Programming Team has the information necessary to design and develop effective solutions. The Business Analyst assists with defining project scope, documenting current-state and future-state processes, developing functional requirements and acceptance criteria, coordinating user acceptance testing, and communicating project status, requirements, risks, dependencies, and outstanding decisions to project stakeholders. Success in this role requires a combination of operational knowledge, analytical ability, communication skills, and technical aptitude. The Business Analyst is not expected to function as a software developer but must understand software development concepts and technology sufficiently to communicate effectively with developers, evaluate technical considerations, and translate between technical and non-technical stakeholders. The position works collaboratively across Information Technology, Retail Delivery, Operations, Compliance, Risk Management, and other areas of the Credit Union to ensure technology solutions address business needs, support effective operational processes, and provide a positive experience for members and employees.

Essential Functions & Responsibilities:

E 40% Business & Technical Requirements Analysis Attend project discovery, planning, requirements, and development meetings as a representative and partner of the Programming Team to identify, clarify, document, and validate business requirements. Work directly with frontline employees, support departments, subject matter experts, project managers, vendors, and developers to understand business objectives and operational needs. Translate business needs into clear and actionable functional requirements, user stories, use cases, business rules, process flows, acceptance criteria, and supporting documentation. Ask probing questions to identify incomplete, conflicting, or ambiguous requirements and facilitate resolution before development begins. Ensure requirements are written at a level of detail sufficient for Programming and other technical teams to understand the desired business outcome and evaluate potential solutions. Facilitate communication between technical and non-technical stakeholders when terminology, processes, or expectations require clarification. E 25% Project Discovery & Scoping Participate in the early discovery and scoping of technology projects, enhancements, automation requests, and process-improvement initiatives. Partner with project managers, Programming, Enterprise Service Delivery, business stakeholders, and subject matter experts to help define project objectives, expected outcomes, deliverables, assumptions, constraints, dependencies, and acceptance criteria. Conduct discovery activities to identify affected departments, employees, members, applications, workflows, data, integrations, vendors, business rules, and operational procedures. Assist technical teams in understanding proposed work by ensuring sufficient business and process information is available to support technical analysis and development planning. Support project change management by documenting new or modified requirements and communicating potential impacts to scope or expected outcomes. E 20% Operational & Process Analysis Develop and maintain a strong working knowledge of CRCU frontline and support department procedures, systems, workflows, and operational dependencies. Meet with employees and subject matter experts to understand how business processes are performed in actual operating environments. Identify manual processes, duplicate activities, unnecessary handoffs, operational bottlenecks, inconsistencies, and opportunities for automation or simplification. Evaluate proposed system or process changes from an end-to-end operational perspective rather than focusing solely on individual system functionality. Identify how changes may affect frontline employees, support teams, members, reporting, downstream processes, integrations, and other systems. Work with stakeholders to distinguish the underlying business need from a requested technical solution so alternative approaches can be considered when appropriate. Maintain sufficient operational familiarity to effectively communicate between employees performing the work and technology teams developing or supporting solutions. E 10% Testing & Solution Validation Develop user acceptance testing scenarios based upon documented requirements, process flows, business rules, and acceptance criteria. Validate that completed functionality addresses approved requirements and intended business processes. Test both standard workflows and relevant exception scenarios to help identify gaps before production implementation. Document testing results, defects, exceptions, and unresolved issues and coordinate follow-up with Programming and project stakeholders. Assist project teams in distinguishing software defects from requirement changes, scope changes, configuration issues, or newly identified business needs. Participate in implementation readiness activities to help ensure requirements have been appropriately tested, and outstanding issues are understood before deployment. E 5% Performs other duties as assigned.

Performance Measurements:

1. Produces clear, accurate, complete, and testable business and functional requirements that enable Programming to effectively design and develop solutions. 2. Demonstrates strong knowledge of frontline and support operations and accurately identifies workflows, business rules, exceptions, dependencies, and downstream impacts. 3. Provides timely and accurate updates regarding requirements, scope, risks, blockers, decisions, and testing while maintaining effective communication between business and technical teams. 4. Develops and coordinates effective testing to ensure delivered solutions meet documented requirements, business needs, and acceptance criteria. 5. Demonstrates the technical aptitude, analytical thinking, and problem-solving skills necessary to translate business needs into actionable information for Programming and other technical teams. 6. Demonstrates an understanding of, and follows the requirements of all regulation compliance, including but not limited to those of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions. Employee shall be trained annually in BSA/AML compliance.

Knowledge and Skills:

Experience Three years to five years of similar or related experience.

Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills Work frequently involves exercising advanced conflict resolution, giving material presentations, and resolving issues impacting multiple departments or divisions. Role also requires the ability to motivate or influence others as a material part of the role, with a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the role and a high level of interpersonal skills is critical to the success of this position.

Other Skills Strong analytical and problem-solving skills. Strong written and verbal communication skills. Excellent skills within Microsoft 365 products. Familiarity with financial products and services is desirable. Familiarity with Software development lifecycles, API concepts, database concepts, requirement gathering, workflow analysis, and process matching

Physical Requirements While performing the duties of this job, the employee is regularly required to use hands or fingers, handle or feel; reach with hands and arms; talk and hear. The employee frequently is required to stand, talk, and sit.

Work Environment Work is performed indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel. There is exposure to potential hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow in order to minimize risk. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.